At AW8, your privacy is not merely a legal obligation — it is our commitment. This document transparently explains how we collect, use, store and protect your personal data while you use our platform.
AW8 takes a comprehensive approach to data protection. Below are the key principles that shape how we handle your personal information.
All data transmitted between your device and AW8's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
AW8 never sells, rents or trades your personal data to advertisers or external companies. Your data belongs to you, and we respect the trust you place in us.
You have the right to access, correct, download or delete your personal data at any time. Our support team is ready to help you manage your account privacy settings.
Your personal data is stored on protected servers within high-security certified data centres. Internal access to sensitive data is restricted and logged for audit purposes.
When we analyse platform usage patterns for improvements, the data used is in aggregated form and cannot be traced back to any specific individual.
In the event of any security incident involving your data, AW8 is committed to notifying you and the relevant authorities within the timeframe required by applicable regulations.
This Privacy Policy applies to all services provided by AW8 through the aw8.lv platform. By using our platform, you agree to the collection and use of information as described in this document. Please read carefully before registering.
AW8 (hereinafter referred to as "we", "Platform" or "AW8") values the trust you place in us when you register and use our online gambling services. This Privacy Policy is designed to clearly and transparently explain how we manage your personal data from the moment you register until you stop using the platform.
This policy applies to all information collected through the aw8.lv website, the AW8 mobile app, and any interactions you have with our customer support team. It also covers information we receive from trusted third-party sources such as payment processors and identity verification providers.
As a licensed and trusted gaming platform, AW8 complies with all legal and regulatory requirements related to personal data protection. We use your data solely for lawful purposes that are relevant and not excessive in relation to why it was collected.
AW8 collects various categories of information depending on how you interact with our platform. Below is a comprehensive overview of the types of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, IC / passport number | KYC identity verification |
| Contact Information | Email address, phone number | Account & support communications |
| Financial Information | Bank account number, account holder name | Deposit & withdrawal processing |
| Verification Documents | IC copy, bank statement, utility bill | AML & KYC Compliance |
| Account Information | Username, password (encrypted) | Account management |
When you use the AW8 platform, our systems automatically record certain technical information required for safe and smooth platform operations:
AW8 does not collect sensitive data such as medical information, political views, religious beliefs or sexual orientation. We only collect data that is strictly necessary to operate our services safely and comply with regulatory requirements.
AW8 uses your personal data on a lawful legal basis. The following are our primary purposes for using the information you provide:
AW8 does not sell or rent your personal data to any third party for their own commercial purposes. However, there are limited situations where we need to share your data with other parties in order to operate our services:
To process your deposits and withdrawals, we share the necessary financial information with licensed and registered payment processors in Malaysia. All processors are bound by strict data confidentiality agreements and comply with PCI-DSS security standards.
Third-party game providers that supply games on the aw8 platform may receive the game data necessary to operate games correctly and ensure result integrity. This data does not include your financial information or full identity details.
AW8 will disclose personal data to law enforcement authorities, regulatory bodies or courts when required by law, court order or as part of a legitimate criminal investigation. In such situations, we will endeavour to notify you in advance unless prohibited by law.
If AW8 is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. You will be notified via email or an in-platform notice before your data becomes subject to a different Privacy Policy.
AW8 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure account security and understand how our platform is used.
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some areas of the AW8 platform. Please refer to your browser's help guide for more information on managing cookies.
Protecting your personal data is aw8's highest priority. We implement a range of technical and organisational security measures to ensure your data remains safe at all times:
While no security system can guarantee absolute protection, AW8 continuously updates and strengthens our security measures in line with the latest cybersecurity threats to ensure your data receives the best protection we can provide.
AW8 respects your rights as the owner of your personal data. Below are the rights you hold regarding your personal data on our platform:
You have the right to obtain a copy of all personal data we hold about you in a readable format.
You may request the correction of inaccurate or incomplete data at any time through customer support.
You may request the deletion of your personal data, subject to our data retention obligations under applicable law.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You may request your data in a structured, machine-readable format for transfer to another service.
You may request that we restrict the processing of your data in certain circumstances while a query or complaint is being resolved.
To exercise any of the above rights, please contact the AW8 customer support team via live chat. We will process your request within 30 business days. In complex cases, this period may be extended with notice to you.
AW8 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. Below are our general data retention period guidelines:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with our standard procedures.
AW8 is a gambling platform restricted to individuals aged 18 and above. We do not knowingly collect, process or store personal data from children or individuals below the legal age.
If we become aware that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. If you believe a child has registered on our platform, please contact our support team right away.
AW8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. The "Updated" date at the top of this page indicates when the policy was last reviewed.
For significant changes, we will notify you via your registered email or display a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of the AW8 platform after changes take effect constitutes your acceptance of the latest version of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, don't hesitate to reach out. The aw8 support team is available 24/7 and can be contacted via:
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex requests such as data access or deletion requests, we will keep you updated on the progress of your case within 7 business days.
For issues related to the platform's terms of use, please refer to Terms and Conditions us. For information on responsible gaming and player protection, visit the Responsible Gaming us.